Shipping policy

Last Updated: August 2026

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please note that processing times may be longer during holidays, promotions, or periods of unusually high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Estimated Delivery Times

Estimated delivery times vary by destination:

United States: 5–10 business days
Canada: 7–12 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number via email. Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping information is accurate before placing your order. We are not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

Lost or Delayed Packages

While we work closely with our shipping partners, we cannot guarantee delivery times once a package has been handed over to the carrier.

If your package appears to be lost or significantly delayed, please contact us at:

Email: support.tryscarlette@gmail.com

We will gladly assist you in working with the shipping carrier to resolve the issue.

Your Questions Answered

? How is this different from regular wrinkle patches or scar creams?

Most wrinkle patches are made from paper or hydrocolloid, and scar creams often sit on the surface of the skin. Scarlette™ uses clinical-grade silicone, which has been trusted by dermatologists for years to visibly improve scar texture and skin elasticity and now it’s repurposed to reduce wrinkles too.

? Can one tape really work for both wrinkles and scars?

Yes, because both wrinkles and scars are signs of collagen breakdown or poor skin regeneration. Silicone supports moisture retention, collagen remodeling, and skin texture smoothing, which benefits both.

? How long before I see results?

Most users see visible smoothing after just 1–3 uses for fine lines, and improvement in scar appearance within 2–3 weeks of consistent use. Deeper scars and wrinkles may take longer, but results build over time.

? Is it safe for sensitive skin or acne-prone areas?

Absolutely. Scarlette™ is hypoallergenic, latex-free, and gentle enough to use on sensitive areas like around the eyes, mouth, or even healing acne marks. Always test a small area first if you have highly reactive skin.

? How long can I wear it?

We recommend wearing Scarlette™ for 6–8 hours overnight for best results. You can also use it during the day, just ensure your skin is clean and free of oils or serums underneath.

? How long does one roll last?

Depending on how often and where you use it, one roll can last 3 to 6 weeks. Because it's reusable, it's far more cost-effective than single-use patches or creams.

? Will it stay on while I sleep?

Yes! Scarlette™ is designed with a skin-safe, long-lasting adhesive that flexes with your movements. It’s breathable and stays put, even for side sleepers.

? What areas can I use it on?

Anywhere! Most customers use Scarlette™ on:
- Forehead lines
- 11-lines (frown lines)
- Smile lines
- Neck creases
- Post-acne marks
- C-section scars
- Stretch marks
- Surgical or injury scars

? What makes Scarlette™ better than Amazon tapes or cheaper versions?

Many tapes sold on Amazon are low-quality, thin, or use poor adhesives. Scarlette™ uses premium silicone, is lab-tested for safety and durability, and stays in place all night. Plus, we offer dedicated customer support and faster replacements if you need help.

? Is there a money-back guarantee?

Yes, we offer a 99-day risk-free guarantee. If you’re not satisfied, just contact us and we’ll make it right.

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